FAQs

Viv Medical Group LLC

Have a medical spa or weight loss-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • How do I book an appointment?

    Appointments can be booked directly online through our booking system. Simply select your desired service, choose a date and time, and complete your reservation. You will receive a confirmation once your appointment is scheduled. If you are interested in services such as glp1 weight loss shots in San Antonio, TX, our team can also assist you in selecting the right consultation or treatment plan during the booking process.
  • Do you accept walk-ins?

    All services at Viv Medical Group LLC are by appointment only to ensure each client receives dedicated time and personalized care. This allows us to properly prepare for treatments such as fat burner shots in San Antonio, TX, and other medical weight loss services without delays or interruptions.
  • What is your cancellation or rescheduling policy?

    We require at least 24 hours’ notice for any cancellations or rescheduling. Late cancellations or no-shows may be subject to a fee. This policy helps us maintain availability for clients seeking treatments like affordable semaglutide shots in San Antonio, TX, and ensures efficient scheduling for all patients.
  • Is a deposit required to book?

    No, a nonrefundable deposit is not required at the time of booking. We aim to make scheduling as simple and accessible as possible for clients interested in services such as glp1 weight loss shots in San Antonio, TX, and other wellness treatments offered at our clinic.
  • What forms of payment do you accept?

    We accept major credit and debit cards through our secure online payment system. Cash availability may vary, so please confirm before your visit. We strive to make services like affordable semaglutide shots in San Antonio, TX accessible and convenient through flexible payment options.
  • How should I prepare for my appointment?

    We recommend arriving with clean skin and following any specific instructions provided during booking. Proper preparation helps ensure the best possible results for treatments such as fat burner shots in San Antonio, TX, and other wellness services tailored to your goals.
  • What happens if I arrive late?

    Arriving late may result in a shortened service or the need to reschedule, depending on availability. Full service pricing may still apply. This helps us stay on schedule for clients receiving treatments like glp1 weight loss shots in San Antonio, TX and ensures every appointment runs smoothly.
  • Are your services safe for sensitive skin or eyes?

    Yes, we use professional-grade products and prioritize safety across all treatments. If you have allergies, sensitivities, or medical conditions, please inform us in advance. This is especially important for patients considering affordable semaglutide shots in San Antonio, TX, so we can provide the safest possible care.
  • Can I bring a guest to my appointment?

    To maintain a calm, clean, and professional environment, guests and children are typically not permitted unless they are also receiving services. This ensures focus and comfort for clients receiving treatments such as fat burner shots in San Antonio, TX and other wellness procedures.
  • Do you offer refunds?

    Due to the nature of personalized medical services, refunds are not offered. If you have any concerns, we encourage you to reach out within 24 hours so we can address them directly. We are committed to patient satisfaction, especially for services like affordable semaglutide shots in San Antonio, TX, and will always work to resolve any issues promptly.